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Fountain Valley News

Posted on: January 31, 2019

Update to our Utility Billing Courtesy Calls

phone

This City has implemented a new automated phone messaging system to deliver courtesy calls to our Utility Billing customers. This will allow us to save time and money by reducing the hours city staff spends making courtesy calls. Staff will redirect their time to more effectively serve our customers. If you receive an automated call from the City and you are not sure if you are past due on your Utility Bill, please call the customer service line at 714-593-4420. This number will also be included in the automated message. Please remember that these are valid messages from the City regarding the status of your account and should be responded to appropriately.

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